Returns and Refunds Policy

At Domstylu, we prioritize transparency. If the product you ordered does not meet your expectations, we have developed clear procedures for returns, exchanges, and complaints. You can find detailed information below.

Basic rules:

  • Return period: You have 30 days from the delivery date to return the goods.
  • Return costs: The customer is responsible for the cost of return shipping.
  • Additional fees: We do not charge any restocking fees.
  • Refunds: The funds will be transferred within 7 days of confirmation of receipt of the package.
  • Exchanges: Possible according to the procedure described below.
  • Note: These rules should be read together with the Terms of Use.

Return period:
Every customer has the right to return products within 30 days of delivery. The goods should be intact, in their original packaging, and include all tags and accessories. After 30 days, returns will no longer be possible.

Return costs:
The customer is responsible for return shipping costs. We do not charge any additional restocking fees or commissions. We recommend choosing a courier service with shipment tracking to avoid delivery problems.

Return procedure:
Before sending a return, you must report it to our customer service department. Please send an email to kontakt@domstylu.com with your order number and a brief description of the reason for the return. Returns without prior contact will not be accepted. After you submit your request, we will provide detailed instructions regarding the return address and shipping method. The goods must be properly protected against damage during transport.

Refunds:
After receiving and inspecting the shipment, the refund will be issued using the same payment method used for the purchase. The refund procedure takes a maximum of 7 days from confirmation that the shipment has been received. For card payments, the time it takes for the funds to be credited depends on the bank processing the transaction.

Product exchanges:
If you would like to exchange a product for a different model, color, or size, contact us at kontakt@domstylu.com. Provide your order number and the product you would like to exchange it for. Our team will guide you through the entire process.

Order cancellation:
Orders can only be canceled before processing begins. It is not possible to cancel an order after processing has started.

Damaged or incorrect products:
If you receive a defective product or one that differs from what you ordered, please contact us immediately by email and include photos documenting the problem. In this case, the customer may choose a free replacement or a full refund.

Company details:

  • Domstylu is owned and operated by RSH-Ecommerce, a company registered in the Netherlands.
  • Registration number: 77566793
  • Registered office: De Kreijenbeek 313, 5553 BH Valkenswaard, Netherlands

Customer service: